FAQ’s

Why should I outsource my billing?

There are MANY reasons to outsource your billing to a professional billing company. Here are a few:

	Established record of Success, Knowledge and Resources
	No downtime due to illness, hiring or training
	Changes are implemented with very little or NO staff training
	Reduce your overhead
	No vacations, sick days or turnover problems. Service is continual and consistent.
	No Medical, Dental or vacation benefits to pay
	No time lost supervising the billing process
	No collections or patient billing inquiries
	Eliminate most billing paperwork
	Immediate Claims Filing
	Maximize reimbursement
	Minimize rejected claims and reduce error rates
	Decrease turn-around time due to consistent and immediate insurance follow-up
	All payments are sent directly to the provider’s office
	Patient statements and “soft” collections
	No more Billing Software upgrades
	Complete confidentiality and Security
	Personalized support for your staff
	We keep you updated on important coding, HIPAA and other changes that affect your office

How do we get our information to you?

Information can be faxed to us. We recommend it be sent at least once a week or more depending on the volume of claims. Information can also be mailed. We will let you know what information we need to complete your claims successfully.

How soon can we get started?

We can get started immediately. It takes an average of 1 to 4 weeks to get setup depending on the circumstances surrounding your practice. We can give you a more specific time frame once we are able to analyze your office. In general it can take approximately 1-2 weeks to get setup electronically for commercial carriers and 6-8 weeks to get setup with Medicare. During this time all claims will be submitted on paper by our office.

What are your fees?

Fees are based on each individual practice. It depends on the size and specialty and the services you would like. This allows us to make our services affordable to all size practices and maintain our high standards of quality service. To receive a quote, please call us or fill out our “request a quote” form online. It will be sent to us immediately.

Where are my reimbursement checks sent?

All payment checks continue to go directly to your office. You simply provide us with a copy of the insurance EOB or patient payments and we will post payments and follow-up on any denials or outstanding balances.

What if I need access to my data for in-office patient inquiries?

We use MOST Practice Management Software. This allows the provider office secure access to their billing data and print reports. This is view only access so the client does not have the ability to enter or alter transactions. Additional fees may apply. As an additional option, clients may want to consider using OfficeMD by MOST. This has a scheduling program, prints superbills, superbill creation and more. Please see our Services section for more information on all MOST products.

What reports do you provide?

We provide monthly reports based on the needs of your practice. We will also provide you with weekly transmission reports. We can also provide custom reports upon request for an additional fee. If you use the remote access through MOST, you will be able to print the reports you want at any time.

How often are patients billed? What are “soft collections”?

Patients are billed on a monthly basis for any balance due after EOBs are received and insurance payments are applied. Patients will then receive past due notices after 30, 60 and 90 days. We refer to this as “soft collections”. If these attempts to collect fail, we recommend turning the account over to a collection agency.

How do you handle clients not in your immediate area?

We are able to handle clients from all over the country. Since most transactions are handled by fax, phone and mail, distance is not a factor. We also have a toll free number for your convenience.

What sets Mountain Ridge Medical Office Solutions, LLC apart from your competitors?

From beginning to end, we have experience in every aspect of the claims process.

	CPC certified coder ON STAFF
	Extensive network of resources for all billing and coding issues
	Continual education in all billing and coding issues. We keep your office up to date and informed of any changes.
	We are HIPAA compliant, reliable, honest and ethical.

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